Frequently Asked Questions
Q: Do passengers need to register with Chirpify to make purchases?
A: Yes. If a passenger has not registered and they try to make a purchase they will receive an automated Tweet instructing them register with Chirpify on a page branded for your specific airline. You can inform your followers about registration prior to tweeting a sales with including this information in promotion advance tweets.
Q: Can the sale be restricted to a limited number of seats?
A: Yes. When setting up each sale tweet in the Dashboard, the number of seats for sale be limited. When the pre-determined number of seats are sold the automated sales tweets will be stopped and the related sales tweets deleted from your Twitterstream. Should a follower attempt to purchased from a Tweet of a completed sale they will receive an “Invalid Listing” message.
Q: Does out airline need to have a PayPal account to use TweetAFlight?
A: Yes. TweetAFlight is powered by Chirpify, which handles all transactions securely through PayPal’s global payment systems. PayPal allows for transactions to be complete instantly.
Q: Can an airline sell multiple flights at the same time?
A: TweetAFlight is best suited for the sale of a single flight, or flight pair, at a time. Tweeting a single limited sale at a time reduces customer confusion in purchasing flights.
Q: How are passenger refunds issued?
A: Passenger refunds can be processed via PayPal, or through your airline’s established refunds process.
Q: Does there need to be an integration with our ticketing system?
A: While the quickest TweetAFlight ticketing method is via integrated API, we do offer a semi-automated "Economy" version that allows airlines and travel companies to leverage current ticketing methods.